Intro to Conflict, Communication & Culture Training - Fall 2024

Event Registration
Wednesday, September 18, 2024 8:30 AM
Wednesday, September 18, 2024 4:30 PM
Tuesday, September 10, 2024 11:59 PM
The S. Dale High Leadership Center 1861 William Penn Way Lancaster, PA 17605

About the Course

Conflict is a healthy part of relationships, teams and community. How do we make it an opportunity?

This experiential 8-hour course builds on participants' existing wisdom to develop basic language, concepts and skills of healthy conflict resolution and restorative practices. Expect to be energized and empowered to enhance restorative practices in your work and life. The course will also prepare you to take intermediate courses in mediation and restorative practices including Mediation and Restorative Justice Conferencing.

Approximately one hour of preparatory homework is expected as part of this course, including taking and reviewing results from the Conflict Styles Matters assessment

The highly interactive session builds a supportive learning community that explores:

  1. Conflict & Harm - Awareness
    1. Conflict, Harm & 'Healthy Conflict'
    2. Conflict Styles Assessment and Reflection
    3. Collaboration and the Third Party - Mediation and Restorative Practices
  2. Culture and Inclusion
    1. Bias and Multipartiality
    2. Navigating Mainstream & Margins
  3. Communication and Restorative Listening Practices
    1. Power of Listening – Mindful Listening and Blocks to Listening
    2. Naming and Affirming Emotions – Empathic Listening
    3. Facilitating Clarity - Interests vs. Positions

Conflict, Communication & Culture is required for Advoz's subsequent trainings in Basic Mediation, Restorative Justice (Victim Offender) Conferencing, Circle Process and more. Find listings here:

CLEs are available for PA-registered attorneys including 2 ethics credits for working with diversity and trauma of clients and colleagues. 

CEUs are also available for licensed social workers and marriage and family therapists. 

Note, to qualify for the Volunteer Rate we ask that you: 1) have an interest, passion and basic skills for listening and working with people, 2) be available 3+ hours average/month over the next 1-2 years, 3) apply to become a facilitator/mediator at this link, and 4) live or have recently lived within commute-able distance of Advoz (South Central/Southeastern PA). If further away, then you could still be eligible but primarily only as a co-facilitator for online cases.

Cancellation Policy If you find it necessary to cancel your registration, please contact the Advoz office immediately at or (717) 397-2404. Transfers or Refunds: Upon request and at least 14 days before the event, you may transfer 100% of your registration fee to another Advoz training/event in the next 12 months or receive a 75% refund. Within 14 days of the training, requests will be considered on a case-on-case basis.

Your Contact Information


Training Registration - More Info

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Activity Price Quantity Total
Professional Registration $150.00
Full training for those planning to use these skills in other organizations.
Volunteer Registration $75.00
Full training for those planning to use these skills in Advoz programs.
Continuing Legal Education $40.00
Additional fee for certifying professional legal education in Pennsylvania.
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