Intro to Conflict, Communication & Culture - Fall 2025


Event Registration
Wednesday, September 10, 2025 8:30 AM
Wednesday, September 10, 2025 4:30 PM
Wednesday, September 3, 2025 12:01 PM
S. Dale High Leadership Center 1861 William Penn Way Lancaster, PA 17605

About the Course

Conflict is a healthy part of relationships, families, teams, and the community. How do we make it an opportunity?

This experiential eight-hour course builds on participants’ existing wisdom to introduce language, concepts, and skills of healthy conflict resolution and restorative practices. Sessions are held either in-person or using the interactive capabilities of Zoom video conferencing, so expect to be energized and empowered to increase restorative practices in your work and life and to be prepared for Advoz’s intermediate courses. This course includes:

  1. Conflict, Harm and Restorative Practices - Introductory Frameworks
    1. Defining “Healthy Conflict” and Durable Frameworks
    2. Unconscious Stress Responses to Hurt and Harm
    3. Social-Relational Conflict Styles 
  2. Culture and Inclusion Strategies
    1. Bias and Multipartiality in Conflict
    2. Mainstream & Margins in Conflict
  3. Communication and Restorative Listening Skill-Building
    1. Listening Awareness and Blocks to Listening
    2. Empathic Listening and Emotional Intelligence
    3. Listening to Understand What's Unspoken

Approximately 30 minutes of pre-class homework is expected as part of this course, including taking and reviewing results from a Social Relational Window Assessment. 

Conflict, Communication & Culture is required for Advoz's subsequent trainings in Basic Mediation, Restorative Justice (Victim Offender) Conferencing, Circle Process and more. Find listings here: https://advoz.org/training

CLEs are available for PA-registered attorneys including 2 Ethics credits for working with diversity and trauma of clients and colleagues.

CEUs are also available for licensed social workers and marriage and family therapists. Select the Professional Registration and the CLE/CEU option.

Note, to qualify for the Volunteer Rate we ask that you: 1) have an interest, passion and basic skills for listening and working with people, 2) be available 3+ hours average/month over the next 1-2 years, 3) apply to become a facilitator/mediator at this link, and 4) live or have recently lived within commute-able distance of Advoz (South Central/Southeastern PA). If further away, then you could still be eligible but primarily only as a co-facilitator for online cases.

Cancellation Policy If you find it necessary to cancel your registration, please contact the Advoz office immediately at AdvozAdmin@advoz.org or (717) 397-2404. Transfers or Refunds: Upon request and at least 14 days before the event, you may transfer 100% of your registration fee to another Advoz training/event in the next 12 months or receive a 75% refund. Within 14 days of the training, requests will be considered on a case-on-case basis.

Your Contact Information

*
*
*
*
*
*
*

Training Registration - More Info

The field How did you hear about this opportunity? is required.
The maximum length for the field Emergency Contact (Name) is 500 characters.
The field Emergency Phone Number must be a phone number.
The field Attorney ID (for CLE request) must be a number.

Registration

Activity Price Quantity Total
Professional Registration $150.00
$0.00
Full training for those planning to use these skills in other organizations.
Volunteer Registration $75.00
$0.00
Full training for those planning to use these skills in Advoz programs.
Continuing Legal Education $50.00
$0.00
Additional fee for certifying professional legal education in Pennsylvania.
Continuing Education Units (other) $50.00
$0.00
Fee for CEU for social workers, professional counselors, and marriage & family therapists
  Total: $0.00
Add a promotion code
Total Amount Due: $0.00
© 2025 - Advoz. All Rights Reserved. Powered By Charityproud